Your First Visit

What to know before your pet’s first daycare visit or boarding stay. From packing to check-in, here’s how to prepare for an easier arrival at Canine Country.

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getting ready

Before You Arrive

Reservation

Reservations are required for boarding and daycare. Request your visit online, or contact us if you’re unsure which service to choose. Daycare availability may be limited during busy travel periods and holidays, so please plan ahead.

Vaccinations

Dogs need current rabies, distemper and bordetella vaccinations.

Cats need current rabies and feline distemper vaccinations. Please have vaccination records on file or ready to provide at check-in.

Care Needs

Tell us about health conditions, medications, anxiety or handling concerns before arrival. If your pet needs extra support, contact our team before booking so we can discuss whether our setting is the right fit.

Drop-Off & Pickup

Lobby Hours

Mon-Fri: 7:00 AM – 6:30 PM
Saturday: 7:30-3:00 PM
Sunday: 9:00-11:00 AM and 3:00-5:00 PM

Please Note: The office lobby is down the stone walk way at the end of the driveway. You’ll pass the staff residence and the training building on the drive to the front door.

Boarding Check-in & Check-out

CHECK-IN
Mon-Fri: 2:00-5:00 PM
Saturday: 11:00 AM-1:30 PM
Sunday: 3:00-5:00 PM

CHECK-OUT
Mon-Fri: 7:00-11:00 AM
Saturday: 7:30-11:00 AM
Sunday: 9:00-11:00 AM

Extended Stay fee: $25 per pet ($34 beginning January 1, 2027). Contact our team about arrangements outside the standard boarding check-in or checkout windows.

What to bring

  • Your dog’s regular food in a hard-sided container, labeled with their name.
  • Medications and supplements in their original containers with correct labels and clear instructions.
  • A blanket from home, if you’d like, as long as it is clean and in good condition.

What to Leave at Home

  • Bowls, unless we specifically ask for them.
  • Oversized items that won’t fit comfortably in your pet’s space.
  • Items that are damaged, heavily worn or difficult to keep sanitary.

We’ll review feeding details with you at check-in. Written feeding instructions are only needed if your dog’s routine is unusual. If you’re unsure what to pack, contact us before your visit.

What a first stay is like

New dogs are watched closely while we learn what helps them settle. Meals, rest, outdoor time and activities depend on the dog, the service selected and their care needs,not a one-size-fits-all routine.

Boarding dogs have indoor/outdoor run access during the day, weather permitting, and are tucked in at night by onsite staff.

Group introductions depend on temperament, comfort level, play style and compatibility. Some dogs enjoy group play; others do better with more space, quieter handling or a different pace. Talk with us before booking about the available options for your dog.

Medication, Health, and Safety

Please tell us about your pet’s health and handling needs before arrival, including anything that has changed since your last visit.

Bring medications and supplements in their original containers with correct labels and clear instructions. We’ll review the details with you at check-in. If you have questions about your pet’s medication needs, contact us before the visit.

For safety, prescription medications must be given according to the veterinarian’s instructions on the prescription label. If the label and owner instructions do not match, we must follow the label. Please speak with your veterinarian before arrival if those instructions need updating.

Our team pays attention to changes in behavior, appetite, energy and comfort. Let us know about existing health concerns and any recent changes before your pet arrives. If something seems off during the stay, we take it seriously.

Some dogs need slower introductions, more individual handling or a stay that does not include group play. Please discuss known behavior or handling concerns with us before booking. Safety standards are in place to protect pets, staff and the quality of each dog’s experience.

Bringing a Cat?

Cats stay in their own quiet area, separate from the dogs. Their vaccination requirements are listed under Before You Arrive above.

Bring your cat’s regular food and any medications in their original, correctly labeled containers. Let us know about feeding routines and care needs at check-in. The prescription-label instructions above also apply to cats.

You’re welcome to bring familiar bedding, a carrier or a toy you would like in your cat’s condo. Please leave scratch pads, bowls and oversized items at home.

Contact our team before arrival if you have questions about what to pack or your cat’s care needs. We’re happy to help you prepare for their first stay.

Questions Before Your First Visit?

We’re happy to talk through boarding, daycare and your pet’s specific needs. Call or text (303) 776-3907, or request your reservation online when you’re ready.

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