Privacy Policy
Last updated: October 15, 2026
Who we are
Canine Country (formerly Whispering Pines Pet Resort), operated by WectPets, LLC, respects your privacy. This policy explains how we collect, use, and share personal information when you visit k9country.com, contact us, or use our customer services.
Information we collect
We collect information you provide when you submit an inquiry, contact us by phone, text, or email, or arrange services. This may include your name, email address, telephone number, reservation details, and information about your pet, such as vaccination records, care instructions, health needs, and behavior.
Our website and service providers may also collect technical information, such as your IP address, browser and device information, pages visited, and the date and time of your visit.
Please do not send payment card details or other sensitive financial information through our general contact form or email.
How we use information
We use information to:
- Respond to questions and communicate with you.
- Arrange reservations and provide pet-care services.
- Maintain customer and pet-care records.
- Send service-related updates.
- Operate, protect, and improve our website and business.
- Meet legal obligations and resolve disputes.
Reservation & Payments
We use Kennel Connection / KC Cloud to help manage reservations, customer accounts, pet records, and payments. Information you provide through that platform is used to administer your relationship with Canine Country.
The platform and its payment providers also process information under their own applicable privacy notices and terms. Please review those notices when using the booking portal.
Information Sharing
We share information as reasonably needed with providers that support our website and operations, such as hosting, customer-management, reservation, payment-processing, communications, and security providers.
We may share relevant information with veterinarians or emergency providers when needed for your pet’s care, consistent with your service agreement and applicable law.
We may also disclose information when required by law or when reasonably necessary to protect people, animals, our business, or our legal rights.
Cookies & third party consent
Our website may use cookies and similar technologies to support website functionality and security.
Pages containing third-party features, such as YouTube videos or Google Maps, may allow those providers to collect information about your browser, device, or interactions. Their handling of that information is described in their own privacy policies.
You can manage cookies through your browser settings. Blocking some cookies may affect website features.
How long we keep information
We keep personal information for as long as reasonably needed for the purposes described in this policy, including providing services, maintaining business records, meeting legal obligations, and resolving disputes. Retention periods vary depending on the information and the reason it was collected.
Your choices and requests
You may contact us to request access to, correction of, or deletion of your personal information. We will respond in accordance with applicable law. We may need to verify your identity, and some information may need to be retained for legal or legitimate business reasons.
You can unsubscribe from marketing emails using the instructions provided in those messages. Service-related communications may still be necessary while we are providing services to you.
Information security
We use reasonable administrative and technical measures designed to protect personal information. No website, transmission method, or storage system can be guaranteed completely secure.
Changes to this policy
We may update this policy as our services or practices change. The updated version will appear on this page with a revised date.
Contact us
For privacy questions or requests, contact:
Canine Country
14360 N. 83rd St.
Longmont, CO 80503
info@k9country.com
(303) 776-3907